Slack Integrates Salesforce AI to Revolutionize Workplace Productivity

Slack has unveiled a major AI-driven upgrade at Dreamforce 2025, integrating Salesforce's enterprise AI to transform its platform into a smart digital headquarters. The new features enable users to manage CRM, HR, and IT tasks directly within chats, eliminating the need to switch between applications.

At the Core of this overhaul are two AI-powered tools: a rebuilt Slackbot and a new Channel Expert agent. Unlike its predecessor, the new Slackbot functions as an intelligent assistant capable of understanding complex commands and delivering contextual responses. The Channel Expert agent provides specialized support tailored to specific team needs.

The integration goes beyond internal systems, offering real-time search APIs that allow connectivity with external AI agents from leading providers like OpenAI, Google, and Anthropic. This positions Slack as a potential hub for enterprise AI workflows.

While deployment specifics remain unclear, the MOVE signals a significant leap in workplace automation. The integration promises to streamline operations for sales, IT, HR, and analytics teams by bringing critical business functions directly into the collaboration interface.